Customer Charter

At Dale we value highly, the opportunity to carry out your maintenance work. We are committed to providing you with exceptional service. The customer is the foundation of our business philosophy. When you choose Dale you can be assured of receiving the highest level of quality and service at all times.

1. Efficient Round the Clock Service
Call us anytime day or night on 0845 6033666 and we will respond immediately to your call. In the case of an EMERGENCY we will guarantee that a tradesman / engineer will be with you in no more than 2 hours.

2. Exceptional Customer Care
You are assured of the highest levels of courtesy and customer care from our representatives. Our tradesmen are ambassadors for the company and we ensure that their vehicles maintain the highest standard of presentation. They will treat your property with respect and will ensure that protective coverings are applied to all items, furnishings and floor coverings, which are close  to the work area.

3. Keeping You Informed daleflow
Add Direct access to our internet based DALEFLOW job management system enables you to track each job from initial reporting to completion in real time.

4. Quality Materials
We use only the best materials, all of which are manufactured to very high standards and comply with British standards.